Distance Sales Agreement
ARTICLE 1 - SELLER INFORMATION
ARTICLE 1.1 – SELLER Title: STAPBEST
ARTICLE 1.2 – BUYER
The person who is a member of the stapbest.com shopping site as a customer. The address and contact information used during registration are taken as basis.
ARTICLE 2 - FEATURES OF THE PRODUCT SUBJECT TO SALE
The basic features of the goods or services are available at stapbest.com. You can review the basic features of the product during the campaign period.
The prices listed and advertised on the site are the selling prices. Advertised prices and promises are valid until updated and changed. Prices advertised for a limited period are valid until the end of the specified period.
The type, quantity, brand/model, color, number, sales price, payment method of the goods/product/service consist of the information at the time the order was finalized.
ARTICLE 3 - GENERAL PROVISIONS
3.1) The BUYER declares that they have read and understood the preliminary information regarding the basic characteristics, sales price, payment method, and delivery of the product subject to the contract on the stapbest.com website and have given the necessary confirmation electronically. The BUYER, by confirming this Preliminary Information electronically, confirms that they have obtained accurate and complete information regarding the address, basic features of the ordered products, prices including taxes, payment, and delivery information that must be provided by the SELLER to the BUYER before the conclusion of distance contracts. 3.2) The product subject to the contract is delivered to the BUYER or the person/organization at the address indicated by the BUYER within the period specified in the preliminary information on the website, depending on the distance of the BUYER's residence, provided that it does not exceed the legal period of 30 days for each product. 3.3) The SELLER cannot be held responsible for any problems encountered during the delivery of the product to the BUYER by the cargo company, which prevents the delivery of the ordered product to the BUYER. 3.4) The SELLER is responsible for delivering the product subject to the contract sound, complete, in accordance with the specifications stated in the order, and with any warranty documents and user manuals, if any. 3.5) The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining explicit consent before the expiration of the performance obligation arising from the contract. 3.6) If the SELLER cannot fulfill its contractual obligations due to the impossibility of performing the ordered product or service, it shall notify the consumer of this situation before the expiration of the performance obligation arising from the contract and refund the total amount to the BUYER within 10 days. 3.7) For the delivery of the product, it is mandatory to confirm this Preliminary Information Form electronically. If the product price is not paid for any reason or is canceled in bank records, the SELLER is deemed to be relieved of the obligation to deliver the product. 3.8) If, after the delivery of the product, the credit card belonging to the BUYER is used unfairly or unlawfully by unauthorized persons in a manner not caused by the BUYER's fault, and the relevant bank or financial institution does not pay the product price to the SELLER, the BUYER must return the product to the SELLER within 3 days, provided that it has been delivered to them. In this case, the shipping costs belong to the BUYER. 3.9) If the SELLER cannot deliver the product subject to the contract within the due period due to force majeure or extraordinary circumstances such as adverse weather conditions preventing transportation or interruption of transportation, it is obliged to inform the BUYER of the situation. In this case, the BUYER may exercise one of the rights to cancel the order, replace the product subject to the contract with a similar one if available, and/or postpone the delivery period until the obstacle is removed. If the BUYER cancels the order, the amount paid will be refunded in cash and in full within 10 days. For payments made by the BUYER with a credit card, the product amount is refunded to the relevant bank within 7 days after the order is canceled by the BUYER. Since the reflection of this amount on the BUYER's accounts after its refund to the bank is entirely related to the bank's processing time, the BUYER acknowledges in advance that the SELLER cannot intervene in any way for possible delays and that the reflection of the amount refunded to the credit card by the SELLER on the BUYER's account by the bank may take an average of 2 to 3 weeks.
ARTICLE 4 - RIGHT OF WITHDRAWAL
The BUYER; in distance contracts for the sale of goods (excluding Concert and Event Tickets), can exercise the right to withdraw from the contract within 14 (fourteen) days from the date of delivery of the product to them or to the person/organization at the address indicated by them. In distance contracts for the provision of services, this period begins on the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service has begun with the consumer's consent before the expiration of the right of withdrawal period. The costs arising from the exercise of the right of withdrawal belong to the SELLER.
To exercise the right of withdrawal, written notification must be made to the SELLER by registered mail, fax, or email within the 14-day period, and the product must not have been used within the framework of the provisions of Article 5. If this right is exercised,
a) The invoice for the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent back with the return invoice issued by the institution. Order returns issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued.)
b) Return form,
c) The products to be returned must be delivered complete and undamaged with their box, packaging, and standard accessories, if any.
d) The SELLER is obliged to refund the total amount and the documents that put the buyer in debt within a maximum of 10 days from the date of receipt of the withdrawal notification and to take back the goods within 20 days.
e) If there is a decrease in the value of the goods due to the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's damages in proportion to their fault.
f) If the campaign limit set by the SELLER is fallen below due to the exercise of the right of withdrawal, the discount amount utilized within the scope of the campaign is canceled.
g) The shipping fee paid when returning the product due to the right of withdrawal will be covered by the SELLER for domestic orders and by the BUYER for international orders.
h) The SELLER does not refund the shipping fee collected from the BUYER when selling the product.
Important: stapbest.com reserves the right not to make refunds for campaign and limited stock products.
The BUYER does not refund the fee for products specially designed and produced for the BUYER.
ARTICLE 5 - PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED
According to the Regulation, the return of goods that are prepared in accordance with the BUYER's wishes or explicitly for their personal needs, which are not suitable for return by nature, and which are likely to spoil quickly or expire, and audio or video recordings, software programs, and computer consumables, provided that their packaging has been opened by the BUYER, is not possible.
In the application of this Preliminary Information, Consumer Arbitration Committees and Consumer Courts in the place where the BUYER purchased the goods or services and where their residence is located are authorized up to the value declared by the Ministry of Industry and Trade. The SELLER can make applications regarding complaints and objections to the consumer arbitration committee or consumer court in the place where the goods or services were purchased or where their residence is located, within the monetary limits determined by the T.C. Ministry of Industry and Trade every December. Information regarding monetary limits is below:
Effective from 1/1/2012:
a) The upper monetary limit for consumer arbitration committees' decisions to be binding or the lower monetary limit for them to be evidence in consumer courts in the 5th and 6th paragraphs of the amended Article 22 of the Consumer Protection Law No. 4077 is 1,161.67 TL, b) In the third paragraph of Article 5 of the Regulation on Consumer Arbitration Committees published in the Official Gazette No. 25186 dated 1/8/2003, the lower monetary limit for provincial arbitration committees operating in provinces with metropolitan status to be authorized to hear disputes is 3,032.65 TL.
This Preliminary Information is made for commercial purposes.
DISTANCE SALES AGREEMENT
ARTICLE 1 – PARTIES
1.1 – SELLER Title: Stapbest address: info@stapbest.com
1.2 – BUYER
The person who is a member of the stapbest.com shopping site as a customer.
The address and contact information used during registration are taken as basis.
ARTICLE 2 – SUBJECT
The subject of this contract is to determine the rights and obligations of the parties in accordance with the provisions of the Law on Protection of Consumers No. 6502 and the Regulation on the Principles and Procedures for the Application of Distance Contracts regarding the sale and delivery of the product, whose characteristics and sales price are specified below, and which the BUYER ordered electronically from the SELLER's stapbest.com website.
ARTICLE 3 – PRODUCT SUBJECT TO THE CONTRACT
The type, quantity, brand/model, color, number, sales price, payment method of the goods/product/service consist of the information at the time the order was finalized.
ARTICLE 4 – GENERAL PROVISIONS
4.1 The BUYER declares that they have read and understood the preliminary information on the stapbest.com website regarding the basic characteristics of the product subject to the contract, its sales price including all taxes, payment method, delivery and that its costs will be covered by the BUYER, the delivery period, and the SELLER's full trade name, open address, and contact information, and has given the necessary confirmation electronically.
The BUYER, by confirming this contract electronically, confirms that they have obtained accurate and complete information regarding the address, basic features of the ordered products, prices including taxes, payment, and delivery information that must be provided by the Seller to the Consumer before the conclusion of distance contracts.
4.2 The product subject to the contract is delivered to the BUYER or the person/organization at the address indicated by the BUYER within the period specified in the preliminary information on the website, depending on the distance of the BUYER's residence, provided that it does not exceed the legal period of 30 days for each product.
4.3 If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible for the non-acceptance of the delivery by the person/organization to be delivered.
4.4 The SELLER cannot be held responsible for any problems encountered during the delivery of the product to the BUYER by the cargo company, which prevents the delivery of the ordered product to the BUYER.
4.5 The SELLER is responsible for delivering the product subject to the contract sound, complete, in accordance with the specifications stated in the order, and with any warranty documents and user manuals, if any.
4.6 The SELLER may supply a different product of equal quality and price to the BUYER before the expiration of the performance obligation arising from the contract, provided there is a justified reason.
4.7 If the SELLER cannot fulfill its contractual obligations due to the impossibility of performing the ordered product or service, it shall notify the consumer of this situation before the expiration of the performance obligation arising from the contract and may supply a different product of equal quality and price to the BUYER.
4.8 For the delivery of the product subject to the contract, it is mandatory that a signed copy of this contract has been delivered to the SELLER and its price has been paid by the payment method preferred by the BUYER. If the product price is not paid for any reason or is canceled in bank records, the SELLER is deemed to be relieved of the obligation to deliver the product.
4.9 The BUYER accepts and undertakes that the credit card information defined in the system during shopping is correct and that they are responsible for all legal and criminal liability arising from the use of this credit card. If, after the delivery of the product, the credit card belonging to the BUYER is used unfairly or unlawfully by unauthorized persons in a manner not caused by the BUYER's fault, and the relevant bank or financial institution does not pay the product price to the SELLER, it is mandatory to send the product to the SELLER within 3 days, provided that it has been delivered to the BUYER. In this case, the shipping costs belong to the BUYER. If the BUYER does not return the product, they accept and undertake that the product price will be transferred to the SELLER's bank accounts without any further notice in cases where the product price is not taken from the credit card for any reason or the product price is refunded to the credit card.
4.10 If the SELLER cannot deliver the product subject to the contract within the due period due to force majeure or extraordinary circumstances such as adverse weather conditions preventing transportation or interruption of transportation, it is obliged to inform the BUYER of the situation. In this case, the BUYER may exercise one of the rights to cancel the order, replace the product subject to the contract with a similar one if available, and/or postpone the delivery period until the obstacle is removed. If the BUYER cancels the order, the amount paid will be refunded in cash and in full within 10 days.
4.11 Points given by the SELLER to the customer through a campaign are valid for only one purchase. These points are not refunded even if the product is returned.
For payments made by the BUYER with a credit card, the product amount is refunded to the relevant bank within 7 days after the order is canceled by the BUYER. Since the reflection of this amount on the BUYER's accounts after its refund to the bank is entirely related to the bank's processing time, the BUYER acknowledges in advance that the SELLER cannot intervene in any way for possible delays and that the reflection of the amount refunded to the credit card by the SELLER on the BUYER's account by the bank may take an average of 2 to 3 weeks.
ARTICLE 5 – RIGHT OF WITHDRAWAL BUYER
The BUYER has the right to withdraw from the contract within 14 days from the delivery of the product subject to the contract to them or to the person/organization at the address indicated by them, without having to state any reason.
However, for products specially prepared for the BUYER, offered for sale and/or imported for specific days such as New Year's Eve, holidays, Mother's Day, and for campaign and promotional products, the product cannot be returned; the BUYER makes their purchase by accepting these conditions.
To exercise the right of withdrawal, notification must be made to the SELLER by fax or email within the 14-day period, and the product must not have been used within the framework of the provisions of Article 6. If this right is exercised,
a) The invoice for the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent back with the return invoice issued by the institution. Order returns issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued)
b) Return form,
c) The products to be returned within the 14-day period must be delivered complete and undamaged with their box, packaging, and standard accessories, if any. The product price will be refunded to the BUYER within 10 days following the receipt of these documents by the SELLER.
The shipping cost of the product returned due to the right of withdrawal will be covered by the BUYER for domestic orders. The SELLER does not refund the shipping fee collected from the BUYER when selling the product.
When the product is returned to the SELLER, the original invoice presented to the BUYER during the delivery of the product must also be returned (to ensure consistency in our accounting records). If the invoice is not sent with the product or within 5 days at the latest from the sending of the product to the SELLER, the return process will not be carried out, and the product will be sent back to the BUYER with freight collect. The phrase "return invoice" will be written on the invoice to be returned with the product and signed by the BUYER.
ARTICLE 6 – PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED
Due to their nature; single-use products, reproducible software and programs, products that spoil quickly or are likely to expire are not accepted for return.
ARTICLE 7 – DEBTOR'S DEFAULT
In case the BUYER defaults, the BUYER agrees to pay the damages and losses incurred by the SELLER due to the delayed performance of the debt. In cases where the BUYER's default is caused by the SELLER's fault, the BUYER will not be obliged to meet any claim for damages and losses.
ARTICLE 8 – AUTHORIZED COURT
In the application of this Preliminary Information, Consumer Arbitration Committees and Consumer Courts in the place where the BUYER purchased the goods or services and where their residence is located are authorized up to the value declared by the Ministry of Industry and Trade. The SELLER can make applications regarding complaints and objections to the consumer arbitration committee or consumer court in the place where the goods or services were purchased or where their residence is located, within the monetary limits determined by the T.C. Ministry of Industry and Trade every December. Information regarding monetary limits is below:
Effective from 28/05/2014;
a) Pursuant to Article 68 of the Consumer Protection Law No. 6502, in disputes where the value is below two thousand Turkish Liras, applications to district consumer arbitration committees are mandatory, in disputes below three thousand Turkish Liras, applications to provincial consumer arbitration committees are mandatory, and in provinces with metropolitan status, applications to provincial consumer arbitration committees are mandatory for disputes between two thousand Turkish Liras and three thousand Turkish Liras. Applications cannot be made to consumer arbitration committees for disputes exceeding these values.
b) For disputes exceeding the specified value, applications must be made to the Consumer Court, and in places where there is no Consumer Court, to the Civil Courts of First Instance acting as Consumer Courts.
This preliminary information is made for commercial purposes.
Please Note: Before signing the cargo receipt, please check if your cargo package is damaged or missing due to transportation. If there is any damage or shortage in your cargo package for any reason, return your cargo to the cargo officer for a report to be issued without signing any document related to the delivery. Your new products will be sent to you immediately by us. Stapbest is not responsible for any damage or shortage of the products inside if the damaged cargo package is received.